coreplus.com.au Pty Ltd ABN 64 128 352 269 (“COREPLUS” “we”, “our” and “us”) is committed to protecting your privacy and is committed to complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (“Privacy Act”).
The types of personal information we collect about you will depend on the purpose for which the personal information is collected. The kinds of personal information we collect and hold include information such as:
If you elect to provide unsolicited sensitive information, we may use it if it is reasonably necessary to deliver our Services (or if otherwise permitted by law).
When you use the Services, we may automatically collect information about your use of our Services, which is not personal as it does not reveal your identity. For example, when you use our Services, our server log may download your search queries, internet protocol address, hardware settings, browser type, browser language, the date and time of your request and referral uniform resource locators and certain cookies that identify your browser. We may use and disclose this information in anonymised and aggregated form, only for purposes including to assist us to improve the functionality of our Services. You are not individually identified. However, we reserve the right to use or disclose this information in the unlikely event of a data breach, or an investigation where a law enforcement agency or other government agency may exercise its legal authority to inspect our internet web server logs.
We collect, use and disclose your personal information so that we can do business together and for purposes connected with the provision of our Services. The purposes for which we collect, hold, use and disclose personal information includes the following:
to send you news and marketing information about our Services, including general promotional material;
You do not have to identify yourself or provide any personal information if you contact us. You can also notify us that you wish to deal with us using a pseudonym.
However, if we cannot collect personal information about you, we may not be able to provide you with the information or assistance you require.
We may disclose your personal information to third parties in connection with the purposes described in our “Purposes for which we collect, hold, use and disclose personal information?” section above.
This may include disclosing your personal information to the following types of third parties:
Where we disclose your personal information to third parties with whom we have a business relationship, we will use reasonable commercial efforts to ensure that such third parties only use your personal information as reasonably required for the purpose we disclosed it to them and in a manner consistent with the Privacy Act.
COREPLUS collects personal information in a number of ways. The most common ways we collect your personal information are:
We also use the following technologies to collect technical information and general analytics:
We will only send you direct marketing communications (either through mail, SMS or email), including any news and exclusive offers, promotions or events, where you have consented for us to do so.
You may opt-out of receiving direct marketing communications at any time by contacting us or by using opt-out facilities provided in the direct marketing communications.
We hold your personal information in electronic form and we may also use cloud storage to store your personal information. We may disclose your personal information to overseas recipients, such as to service providers located overseas, in order to provide our products and services and to obtain services.
We may also disclose your personal information internally (including to staff members located overseas) and may also disclose your personal information to the following external parties:
Except where an exception applies under the Privacy Act or other relevant legislation, we will take commercially reasonable steps to ensure that overseas recipients to whom we disclose personal information do not breach the Australian Privacy Principles stated in the Privacy Act in relation to such information.
We will take reasonable precautions to protect your personal information from misuse, loss, or unauthorised access, modification or disclosure and we will request the same from third parties to which we disclose your personal information. For more information about our security practices click here https://www.coreplus.com.au/healthcare-data-security-privacy-for-australian-healthcare/
Please notify us immediately if you become aware of any breach of security.
You have the right to ask us to update or correct any personal information we hold about you. We try to maintain your personal information as accurately as reasonably possible. We rely on the accuracy of personal information as provided to us both directly (from you) and indirectly.
We encourage you to contact us if the personal information we hold about you is incorrect or to notify us of a change in your personal information.
When personal information is no longer required, we will take reasonable steps to delete the personal information from our systems or de-identify the personal information.
You may seek access to personal information which COREPLUS holds about you by contacting us using the contact details set out in the “Our contact details” section below. We will provide access to that information in accordance with the Privacy Act, subject to certain exemptions which may apply. We may require that the person requesting access provides suitable identification and, where permitted by law, we may charge an administration fee in limited circumstances, for example, if we are required to.
If you become aware that any personal information we hold about you is incorrect or if you wish to update your information, please contact us at email@example.com.
COREPLUS will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner who may investigate your complaint further.
If you have any queries about the personal information that we hold about you or the way we handle that personal information, please contact our Privacy Officer:
Yianni Serpanos, Privacy Officer
Mail: P.O. Box 348, Moonee Ponds, Vic, 3039